QodeNext provides a multi-tier, flexible and customizable service program to reduce downtime and provide seamless business continuity. We have the largest and most expansive team of Service Engineers pan India to support our entire suite of Solutions, Software and Hardwares.
The program allows customer to bundle a Annual Maintenance Service Plan at the time of purchase of hardware/ software, allowing peace-of-mind functioning from the get-go. We also use SAP for monitoring all the service related activities, thereby providing accurate MIS data and enabling real time monitoring. SAP is not only used for customer call logins and responses but also for material received for repairs, material used in replacement, facilitating Root Cause Analysis in case of multiple failures of a particular item. Thus from receipt of material to sales to on field support to repairs SAP aids in increased levels of customer satisfaction due to availability of an integrated macro snapshot.
Our programs go beyond repair, offering a total integrated support solution encompasses Telephonic Support, Integrated Service Management Portal with Experts, Online Help Desk, Local Service Centers and optional Onsite Repair – all backed by our national support infrastructure. When you choose QodeNext, you get industry leading response times and a level of expertise only an Authorised Service Partner can offer.